Web text versus web copy

Web text versus web copy
Sometimes it pays to ego surf. I just checked myself on Google Blogs (using the chronically misspelled version of my last name). The search came up with some intriguing notes on a blog called Information Squid: AEAChicago2007 - “Writing the User Interface” by Jeffrey Zeldman. The notes are just that, clearly jotted down as Zeldman was speaking, but they convey a lot. Just at the end I found this: how...

Sometimes it pays to ego surf. I just checked myself on Google Blogs (using the chronically misspelled version of my last name). The search came up with some intriguing notes on a blog called Information Squid: AEAChicago2007 - “Writing the User Interface” by Jeffrey Zeldman.

The notes are just that, clearly jotted down as Zeldman was speaking, but they convey a lot. Just at the end I found this:

how do you reconcile people-read-less with SEO[search engine optimization]?

cutting the fat and natural language help both

so does using markup so important words are in headlines

can sometimes get funding for editing content by saying will help SEO

what are some questions to determine what’s brand-appropriate?

discovery process. what materials have you already produced
about yourselves?

what do you know about your stakeholders? compare with real users.

there are no good books about copy

there are good ones about writing for the web, but they don’t address
these issues - i.e. Crawford Killian, Writing for the Web
Zeldman is thinking of writing this

pronouns in copy? used to be more we, now with blogging more I

Of course I'm delighted about the compliment from Zeldman. He's one of the best thinkers about the web and on the web. I would love to see (and buy) his book on web copy. But the field isn't entirely empty. Nick Usborne has done some real pioneering in this field.

Web copy is text designed to sell; text designed to inform and persuade is also copy. So the two genres overlap to a considerable extent.

That last note about pronouns reflects an important point. Good copy in any medium needs the "you attitude," in which the writers pay more attention to the reader than to themselves or their organization. (The We We Monitor, also listed in Webwriting Resources, provides a useful reality check on corporate egomania.)

So to the extent that web writers in general, and web copywriters in particular, talk about themselves, they put themselves at a disadvantage.

But the "I" of a corporate blogger may evade this hazard. We turn to such an individual when we want a relationship with an informed person who clearly wants a relationship with us. So he or she can rant on about "I think this" or "I wonder about that" and still maintain our interest and respect.

I've seen this happen on a couple of my own blogs. Ask the English Teacher is almost entirely user-driven: The posts are based on visitor questions about English usage, and my answers reflect my own (sometimes cranky) views on good usage. (Some commenters beg to differ with those views, I'm glad to say.)

On H5N1, which is essentially a clipping service about avian flu, some visitors credit me with far more authority than I have. A few even email me to ask when the pandemic will start. This is actually a little scary. So when I do venture an opinion, it's usually with the reminder that I'm an elderly Canadian teacher of business writing, not an epidemiologist.

The key seems to be to convey, both verbally and nonverbally, that the corporate blogger really has the customer/visitor's best interests at heart. Verbally, the text should be clear, simple, suitable in tone, and you-oriented. Nonverbally, the site itself and the text layout should be inviting, navigable, and full of "good news surprises" like links and other resources that the visitor finds useful.

If anything, the nonverbal aspects of the site are likely to be more persuasive than anything we actually put in our copy...because when people sense a clash between the verbal message and the nonverbal message, they believe the nonverbal message every time.

On Blurbs and Summaries
Via Poynter Online, a lively and link-rich article by Chip Scanlan: B is for Blurb, S is for Summary. Blurbs can be very effective at drawing readers into the whole story.

Via Poynter Online, a lively and link-rich article by Chip Scanlan: B is for Blurb, S is for Summary. Blurbs can be very effective at drawing readers into the whole story.

WordPress 2.1 is Ready
Just read from Teli’s WordPress Niche Blog that WordPress 2.1 is out for download. One of the important changes is in this version is that now it requires MySQL 4. Which means I have to upgrade my servers in order to test drive it. Download WordPress 2.1.

Just read from Teli’s WordPress Niche Blog that WordPress 2.1 is out for download. One of the important changes is in this version is that now it requires MySQL 4. Which means I have to upgrade my servers in order to test drive it.

Download WordPress 2.1.

Marketing Online Writing
I've been happily writing for The Tyee for several years. It's a lively online magazine with a focus on British Columbia but with plenty of attention to the rest of the world. The Tyee is now trying a little viral marketing to attract more readers: Tyee: Join Us! I'd be interested to hear your reactions to this approach. The Tyee has also published a survey of Independent Media: Vibrant and...

I've been happily writing for The Tyee for several years. It's a lively online magazine with a focus on British Columbia but with plenty of attention to the rest of the world. The Tyee is now trying a little viral marketing to attract more readers: Tyee: Join Us! I'd be interested to hear your reactions to this approach.

The Tyee has also published a survey of Independent Media: Vibrant and Growing.

By the way, I've just published a piece on avian flu in The Tyee.

I'd love to hear about other good online magazines, especially in Europe, Asia, and Latin America—in any language.

Political Bloggers as Webwriters: I
I would post here more often if I weren't such a political-blog addict. But I'm going to try to exploit this vice by posting an occasional critique of political blogs as examples of webwriting. After all, some of these blogs attract enough visitors to generate ad revenue, so they must be doing something right. Or are they? So I'll start this series with Hugh Hewitt's blog. Hewitt is an American...

I would post here more often if I weren't such a political-blog addict. But I'm going to try to exploit this vice by posting an occasional critique of political blogs as examples of webwriting. After all, some of these blogs attract enough visitors to generate ad revenue, so they must be doing something right. Or are they?

So I'll start this series with Hugh Hewitt's blog. Hewitt is an American right-wing commentator, and he shares the blog with several other writers of similar persuasion. Their politics aren't very attractive to me as a Canadian centre-leftist (which puts me, in American terms, out there somewhere beyond the Nepalese Maoists). But that's not the point.

An Attractive Layout
In its general layout, Hewitt's site is very attractive: an off-white background for black sans serif text, with colour used for headlines. Hewitt and his associate Dean Barnett write in (mostly) short paragraphs with (mostly) short sentences, and they break up their text with blank spaces between paragraphs and short quotes that stand out clearly from the main text.

Another poster, going by the name of Generalissimo, is much less effective in basic post design. The first paragraph of the post I've linked to is 19 lines long. Most of the sentences within that great block of text are individually short, concise, and readable—but they're buried alive. Better to break the text up into three or even four paragraphs.

Generalissimo's difficulties are compounded by the basic column width of posts, which allows lines that average around 15 words long. This is tolerable (barely) in paragraphs of 6 or 7 lines, but the whole site would benefit from a narrower text column.

That's because most readers are more comfortable with a line of 10 to 12 words. It's easier to track back and down to the next line.

Hypertext and Eye Candy
The Hewitt site uses links well. Links either have blurbs or are self-describing, and they don't distract from reading the text. Webwriting depends on orientation/information/action, and the site design is excellent on offering options for action: email the post, print it, take action, comment, or trackback.

On orientation, the site could improve. Navigation is a problem unless you're only there to read the latest posts. Some posts are long and take forever to scroll through, so it's hard to see what else is new on the site. Providing a click-through to a new page would permit putting more headlines on a single screen. Subheads, like the ones in this post, would also help to break up long posts and tell readers what to expect.

The text dominates a wide column on the left, with ads and other links in the narrow right-hand columns. The ads stand out fairly well (they'd better), but the links to archives and sympathetic blogs are hard to find and hard to read with blue text on a dark-grey background.

Graphics can certainly enliven a text-rich site, but a good computer-graphics person needs to have a quiet talk with the Hewitt posters. Site graphics tend to be too big (see the "stupidity meter"). A flyer for Mitt Romney's Iowa campaign is held up as "a nice piece of mail" when it's atrociously ugly.

Readability
I haven't run any of the Hewitt site text through Readability.info, but I'd expect it to come through very well. As mentioned, most sentences are short, punchy, and full of single-syllable words. Readability would improve still more with fewer monster paragraphs.

No doubt the site attracts thousands of readers a day, most of whom will patiently read much of what they find. The site is preaching to a particular choir, so readers will put up with design and writing flaws for the sake of the message.

Still, a site's fervent fans deserve the happiest experience the writers can provide. Even the idly curious (and the actively hostile) will recognize when a site shows respect for them by making the material attractive and accessible. This site is partway there, but could improve with a more navigable design and tight editorial consistency.

So as an example of webwriting, I'll give the Hewitt site a B.

The Future of Social Media
Tod Maffin, the tech guru of the Canadian Broadcasting Corporation, has published a short article in The Tyee on The Future of Social Media. He includes to blogs worth exploring.

Tod Maffin, the tech guru of the Canadian Broadcasting Corporation, has published a short article in The Tyee on The Future of Social Media. He includes to blogs worth exploring.

Are We Yahoos and Thieves?
Via the Globe and Mail: ‘Amateur' charge infuriates blogosphere. Excerpt: Internet culture, often portrayed as the vanguard of progress, is actually a jungle peopled by intellectual yahoos and digital thieves, according to a Silicon Valley entrepreneur-turned-dissenter. Andrew Keen, a 47-year-old Briton who founded dot-com era music startup Audiocafe, argues that basic notions of expertise are under assault amid a cultural shift in favour of the amateurism of blogs, MySpace and...

Via the Globe and Mail: ‘Amateur' charge infuriates blogosphere. Excerpt:

Internet culture, often portrayed as the vanguard of progress, is actually a jungle peopled by intellectual yahoos and digital thieves, according to a Silicon Valley entrepreneur-turned-dissenter.

Andrew Keen, a 47-year-old Briton who founded dot-com era music startup Audiocafe, argues that basic notions of expertise are under assault amid a cultural shift in favour of the amateurism of blogs, MySpace and other popularity-driven sites.

"Millions and millions of exuberant monkeys ... are creating an endless digital forest of mediocrity," Keen writes in a book published Tuesday.

His views have infuriated bloggers and others, especially in Silicon Valley, who argue he is an elitist intellectual, a conservative pining for a return to old ways, and a writer who cannot keep his facts straight.

The villains in Keen's narrative are a "pajama army" of mostly anonymous writers who spread gossip and scandal, "intellectual kleptomaniacs," who search Google to copy others' work and the "digital thieves" of media content in the post-Napster era.

For a technology industry used to basking in the glow of self-promotion, Keen's work is shocking for its unforgiving view of Silicon Valley's utopian aspirations.

The book "is designed as a grenade," Keen, a native of north London who now lives in California, said at a recent debate with bloggers and journalists in Berkeley. "It is not designed to be particularly fair or balanced."

The title of his polemic, "The Cult of the Amateur: How Today's Internet is Killing our Culture," attacks what he calls the "cut and paste" ethic of Web users, who he says are robbing professionals of their livelihoods.

The Web allows anyone to post their most intimate thoughts, views or even outright lies, without any editing, under the assumption that the crowd will correct any mistakes. Keen calls for efforts to balance out the Web's powers of instant publishing against society's need for accountability.

Here is Keen's own blog. I'll post a link to it in the Web Writers and Editors list.

Naming Your Blog
Michael Weiss at Slate has an entertaining item: Don't drink the balloon juice: Good, bad, and ugly things to name your blog. He discusses mostly American political blogs, but it's actually a pretty serious question: What's the best thing to name your site? As a compulsive multiple blogger, I have to answer the question more often than I care to admit. Most of my sites have fairly flat-footed self-descriptive titles,...

Michael Weiss at Slate has an entertaining item: Don't drink the balloon juice: Good, bad, and ugly things to name your blog.

He discusses mostly American political blogs, but it's actually a pretty serious question: What's the best thing to name your site? As a compulsive multiple blogger, I have to answer the question more often than I care to admit.

Most of my sites have fairly flat-footed self-descriptive titles, like this one and Writing Fiction. When I started blogging avian flu, H5N1 was also pretty self-descriptive, but set slightly apart from other blogs that played variations on "bird flu," "avian influenza," and so on.

Without realizing what I was doing, I picked names that people tend to Google. Type "writing fiction" into Google Advanced search and my site comes up first out of a million hits. "Writing for the Web" is #7 out of 634,000. And "h5n1" is #5 out of 7,870,000 hits.

In a course blog, where only my students are likely to visit, I may use a flat-footed name or a cute one—in a course on storytelling for media, the blog is Raconteur. But I'm just as comfortable with a course blog named for the room the class meets in, like Cedar 224.

For a blog that I co-author with a teacher in China, the name is English Corner, a reference most Chinese students will understand because every campus and town has an "English corner" where students gather to practice their English on one another—and any native English speakers who wander by.

Now I'm getting interested in climate change, and recently started Homage to Arrhenius, an allusion to the Swedish scientist who first developed the theory about CO² as a greenhouse gas, back in the 1890s. This may be a little too cute.

And for another blog, created as a journal for the second edition of one of my books, I've chosen the flat-footed name Pioneers...since the book is titled Go Do Some Great Thing: The Black Pioneers of British Columbia.

I'd be curious to know how bloggers visiting here chose the names for their sites. And can you point to any blogs that are either very well named, or horribly misnamed?