Hazards of Online Writing

Hazards of Online Writing
Via the New York Times: E-Mail Is Easy to Write (and to Misread). Much of the article applies, I suspect, to web text as well. Excerpt (but read the whole article and follow the links): The advantage of a phone call or a drop-by over e-mail is clearly greatest when there is trouble at hand. But there are ways in which e-mail may subtly encourage such trouble in the first...

Via the New York Times: E-Mail Is Easy to Write (and to Misread). Much of the article applies, I suspect, to web text as well. Excerpt (but read the whole article and follow the links):

The advantage of a phone call or a drop-by over e-mail is clearly greatest when there is trouble at hand. But there are ways in which e-mail may subtly encourage such trouble in the first place.

This is becoming more apparent with the emergence of social neuroscience, the study of what happens in the brains of people as they interact. New findings have uncovered a design flaw at the interface where the brain encounters a computer screen: there are no online channels for the multiple signals the brain uses to calibrate emotions.

Face-to-face interaction, by contrast, is information-rich. We interpret what people say to us not only from their tone and facial expressions, but also from their body language and pacing, as well as their synchronization with what we do and say.

Most crucially, the brain’s social circuitry mimics in our neurons what’s happening in the other person’s brain, keeping us on the same wavelength emotionally. This neural dance creates an instant rapport that arises from an enormous number of parallel information processors, all working instantaneously and out of our awareness.

In contrast to a phone call or talking in person, e-mail can be emotionally impoverished when it comes to nonverbal messages that add nuance and valence to our words. The typed words are denuded of the rich emotional context we convey in person or over the phone.

Naming Your Blog
Michael Weiss at Slate has an entertaining item: Don't drink the balloon juice: Good, bad, and ugly things to name your blog. He discusses mostly American political blogs, but it's actually a pretty serious question: What's the best thing to name your site? As a compulsive multiple blogger, I have to answer the question more often than I care to admit. Most of my sites have fairly flat-footed self-descriptive titles,...

Michael Weiss at Slate has an entertaining item: Don't drink the balloon juice: Good, bad, and ugly things to name your blog.

He discusses mostly American political blogs, but it's actually a pretty serious question: What's the best thing to name your site? As a compulsive multiple blogger, I have to answer the question more often than I care to admit.

Most of my sites have fairly flat-footed self-descriptive titles, like this one and Writing Fiction. When I started blogging avian flu, H5N1 was also pretty self-descriptive, but set slightly apart from other blogs that played variations on "bird flu," "avian influenza," and so on.

Without realizing what I was doing, I picked names that people tend to Google. Type "writing fiction" into Google Advanced search and my site comes up first out of a million hits. "Writing for the Web" is #7 out of 634,000. And "h5n1" is #5 out of 7,870,000 hits.

In a course blog, where only my students are likely to visit, I may use a flat-footed name or a cute one—in a course on storytelling for media, the blog is Raconteur. But I'm just as comfortable with a course blog named for the room the class meets in, like Cedar 224.

For a blog that I co-author with a teacher in China, the name is English Corner, a reference most Chinese students will understand because every campus and town has an "English corner" where students gather to practice their English on one another—and any native English speakers who wander by.

Now I'm getting interested in climate change, and recently started Homage to Arrhenius, an allusion to the Swedish scientist who first developed the theory about CO² as a greenhouse gas, back in the 1890s. This may be a little too cute.

And for another blog, created as a journal for the second edition of one of my books, I've chosen the flat-footed name Pioneers...since the book is titled Go Do Some Great Thing: The Black Pioneers of British Columbia.

I'd be curious to know how bloggers visiting here chose the names for their sites. And can you point to any blogs that are either very well named, or horribly misnamed?

Naomi Klein's new Shock Doctrine website
The first I heard about The Shock Doctrine: The Rise of Disaster Capitalism, Naomi Klein's new book, was in this morning's Globe and Mail, which gives her the front and back pages of the Focus section: a fetching photo on the whole front page, and a very positive profile by John Allemang on the back. The irony isn't lost on anyone. The foremost young critic of "disaster capitalism" is a...

The first I heard about The Shock Doctrine: The Rise of Disaster Capitalism, Naomi Klein's new book, was in this morning's Globe and Mail, which gives her the front and back pages of the Focus section: a fetching photo on the whole front page, and a very positive profile by John Allemang on the back.

The irony isn't lost on anyone. The foremost young critic of "disaster capitalism" is a superb marketer. Her new website is a knockout too. It even offers the promise of a video by Alfonso (Children of Men) Cuarón, promoting the book, starting September 9.

My main objection to the site is in the text, which runs in overlong paragraphs. Even Klein's most loyal followers may find it hard going.

Here's an excerpt from the home page, but re-paragraphed to make the text more accessible:

In THE SHOCK DOCTRINE, Naomi Klein explodes the myth that the global free market triumphed democratically.

Exposing the thinking, the money trail and the puppet strings behind the world-changing crises and wars of the last four decades, The Shock Doctrine is the gripping story of how America’s “free market” policies have come to dominate the world-- through the exploitation of disaster-shocked people and countries.

At the most chaotic juncture in Iraq’s civil war, a new law is unveiled that would allow Shell and BP to claim the country’s vast oil reserves…. Immediately following September 11, the Bush Administration quietly out-sources the running of the “War on Terror” to Halliburton and Blackwater…. After a tsunami wipes out the coasts of Southeast Asia, the pristine beaches are auctioned off to tourist resorts.... New Orleans’s residents, scattered from Hurricane Katrina, discover that their public housing, hospitals and schools will never be reopened….

These events are examples of “the shock doctrine”: using the public’s disorientation following massive collective shocks – wars, terrorist attacks, or natural disasters -- to achieve control by imposing economic shock therapy.

Sometimes, when the first two shocks don’t succeed in wiping out resistance, a third shock is employed: the electrode in the prison cell or the Taser gun on the streets.

I would also consider turning the third paragraph into a bulleted list, for the same reason I've broken up the paragraphs: To increase the number of shocks or jolts the reader experiences.

The beginnings and ends of sentences and paragraphs are the hot spots where readers pay most attention and respond most strongly. In online text, end-of-sentence jolts lose impact in the middle of a paragraph. So short sentences, short paragraphs, boldface subheads, and bulleted lists work most effectively for most online readers.

Yes, some of us are more comfortable reading long, complex texts on paper. For those readers, the website should offer downloadable or printer-friendly versions.

I'll follow the development of this site with great interest.

Getting Your Book on National TV - 8 Tips


The Future of Social Media
Tod Maffin, the tech guru of the Canadian Broadcasting Corporation, has published a short article in The Tyee on The Future of Social Media. He includes to blogs worth exploring.

Tod Maffin, the tech guru of the Canadian Broadcasting Corporation, has published a short article in The Tyee on The Future of Social Media. He includes to blogs worth exploring.

Getting in Newspapers . . . Easy for our clients


Web text versus web copy
Sometimes it pays to ego surf. I just checked myself on Google Blogs (using the chronically misspelled version of my last name). The search came up with some intriguing notes on a blog called Information Squid: AEAChicago2007 - “Writing the User Interface” by Jeffrey Zeldman. The notes are just that, clearly jotted down as Zeldman was speaking, but they convey a lot. Just at the end I found this: how...

Sometimes it pays to ego surf. I just checked myself on Google Blogs (using the chronically misspelled version of my last name). The search came up with some intriguing notes on a blog called Information Squid: AEAChicago2007 - “Writing the User Interface” by Jeffrey Zeldman.

The notes are just that, clearly jotted down as Zeldman was speaking, but they convey a lot. Just at the end I found this:

how do you reconcile people-read-less with SEO[search engine optimization]?

cutting the fat and natural language help both

so does using markup so important words are in headlines

can sometimes get funding for editing content by saying will help SEO

what are some questions to determine what’s brand-appropriate?

discovery process. what materials have you already produced
about yourselves?

what do you know about your stakeholders? compare with real users.

there are no good books about copy

there are good ones about writing for the web, but they don’t address
these issues - i.e. Crawford Killian, Writing for the Web
Zeldman is thinking of writing this

pronouns in copy? used to be more we, now with blogging more I

Of course I'm delighted about the compliment from Zeldman. He's one of the best thinkers about the web and on the web. I would love to see (and buy) his book on web copy. But the field isn't entirely empty. Nick Usborne has done some real pioneering in this field.

Web copy is text designed to sell; text designed to inform and persuade is also copy. So the two genres overlap to a considerable extent.

That last note about pronouns reflects an important point. Good copy in any medium needs the "you attitude," in which the writers pay more attention to the reader than to themselves or their organization. (The We We Monitor, also listed in Webwriting Resources, provides a useful reality check on corporate egomania.)

So to the extent that web writers in general, and web copywriters in particular, talk about themselves, they put themselves at a disadvantage.

But the "I" of a corporate blogger may evade this hazard. We turn to such an individual when we want a relationship with an informed person who clearly wants a relationship with us. So he or she can rant on about "I think this" or "I wonder about that" and still maintain our interest and respect.

I've seen this happen on a couple of my own blogs. Ask the English Teacher is almost entirely user-driven: The posts are based on visitor questions about English usage, and my answers reflect my own (sometimes cranky) views on good usage. (Some commenters beg to differ with those views, I'm glad to say.)

On H5N1, which is essentially a clipping service about avian flu, some visitors credit me with far more authority than I have. A few even email me to ask when the pandemic will start. This is actually a little scary. So when I do venture an opinion, it's usually with the reminder that I'm an elderly Canadian teacher of business writing, not an epidemiologist.

The key seems to be to convey, both verbally and nonverbally, that the corporate blogger really has the customer/visitor's best interests at heart. Verbally, the text should be clear, simple, suitable in tone, and you-oriented. Nonverbally, the site itself and the text layout should be inviting, navigable, and full of "good news surprises" like links and other resources that the visitor finds useful.

If anything, the nonverbal aspects of the site are likely to be more persuasive than anything we actually put in our copy...because when people sense a clash between the verbal message and the nonverbal message, they believe the nonverbal message every time.

Reading Obama
The Tyee has published my article Reading Obama, a review of his book The Audacity of Hope. It should have some interest for webwriters, whatever their politics.

The Tyee has published my article Reading Obama, a review of his book The Audacity of Hope. It should have some interest for webwriters, whatever their politics.